So, things are going great. Business is picking up and your staff are on a roll. This is your moment to use the momentum of your success to create the kind of infrastructure that will help your business flourish in the future. Don’t just assume that because you are buzzing now, you’ll be buzzing next month. ASK your customers what makes them happy whether formally, through an online, mobile or in-store survey, or informally, based on feedback to you staff. Make sure to take advantage of great new technologies so your competitors don’t get the edge on you. What better way than a mobile-based loyalty club?