Merchant Monday is a series of posts about some of our favorite merchants. If you’re interested in being featured here, please contact Joanna. If you’re interested in becoming a LoyalBlocks merchant, head over to our website now to set up your customer loyalty program.
Grand Pub & Grill
The Grand Pub & Grill in Merritt, British Columbia, Canada, is a family owned and operated neighborhood restaurant and pub. They've been open since 1963, and have been serving good food and drink ever since!
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We spoke with Dana Egan, Manager of the Grand Pub & Grill, about her customers, and what they and their loyalty mean to her. "Loyalty means repeat customers that become our friends over time. When people keep coming back it means we are doing something right - through our food, our atmosphere and our service."
Dana also emphasizes the importance of feedback from customers at the Grand Pub & Grill. "Our ideal customer is one who, after trying what we have to offer, lets us know what they thought of it - honestly." She believes in the importance of mutual appreciation and respect, saying that her best customers let her know when they're doing something right as well as pointing out when something can be improved.
The Grand Pub & Grill joined LoyalBlocks just a few weeks ago and already have a big membership base. By promoting their club and their happy customers on social media, they're encouraging people who are already interested in them or businesses around them to check out their rewards and join their club.
— Grand Pub & Grill (@Grand_Pub) May 21, 2014
The Grand Pub & Grill are promoting some of their best products with their rewards, like free Regular Fries n Gravy for people who share to Facebook; they're also offering discounts for Silver, Gold and Platinum members as a reward and incentive to come back.
[quote style="boxed"]LoyalBlocks is the first program that allows an easy to use system to reward our customers, as well as our staff, for patronizing our business.[/quote]
We love the effort that the Grand Pub & Grill have put into their LoyalBlocks club so far and we can see that it's starting to pay off, with some nice social sharing going on by club members. We're excited to see the club continue to grow!